Shipping policies

*we will ship your lovely item out in about 1-3 days (sooner if possible:) after payment has been received
*if item is SOLD OUT or made to order, processing times may vary and will be stated as indicated per item

USA
*shipping to the USA normally takes 3-7 business days after processing time to arrive but could take a little longer dependent on weather, location, customs etc
*a tracking number will be provided shortly after item has been shipped

INTERNATIONAL
*international shipments normally takes 3-4 weeks after processing time but can take a little longer due to location or shipment, customs or shipping delays
*some deliveries can take up to 6 weeks to arrive so please be patient:)
*there has been some longer than expected delays shipping to these countries approximately 1-2 months delivery time
*customs has held items for up to 3 MONTHS
*if you have encountered a delay, please contact your local post office or customs

CANADA

All shipping in Canada - 3-8 business days


CUSTOMS & DUTIES
*duties and taxes are determined by the customs agency within the destination country
*although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold
*payment of any duties and taxes are the responsibility of the recipient, and these fees are collected at the time of delivery
*more information can be obtained by contacting your local customs office

© once upon a design

© calico consulting solutions inc.

wendy CHO 

onceuponadesign.ca@gmail.com